Troubleshooting Imports and Live Sources

Use this page when an import or live source does not behave the way you expect.

Import problems

• If the import will not continue, confirm that a timestamp column is mapped.
• If values look incorrect, check the source units and timestamp timezone.
• If the preview shows fewer rows than expected, make sure the selected date range includes the records you want.
• If a CSV import fails unexpectedly, check for blank timestamps, malformed rows, or unusual delimiters.

MeteoTemplate problems

• If the connection fails, check the MySQL URL, credentials, database name, and table name.
• If no rows are found, confirm that the table actually contains weather observations.
• If the date range looks wrong, check the DateTime values in the source database.

Live source problems

• If no packets appear, confirm that the device or script is still sending requests.
• If the source is disabled, re-enable it in the data sources panel.
• If the source shows an error, use the error message as the first clue.
• If values are wrong, re-check the source units or the parameter names used in the request.

Quick checks

1. Confirm the ingest URL is correct.
2. Confirm the source is enabled.
3. Confirm the timestamp is valid.
4. Confirm the units match the source.
5. Confirm the data sources panel shows a recent packet.

FAQ

• Should I fix the source or the import file first? Start with the source or file, then retry the import.
• Can I change units after packets have started arriving? Yes, but it only affects future live packets.

Related pages

• Units
• Map fields, units, and timestamps
• Check whether data is arriving

Image needed: a checklist graphic or annotated screenshot showing the most common places to inspect when something fails.